IMPACT: London

IMPACT London city tour

At the London IMPACT event, we’re connecting you with seasoned local experts grappling with the complexity, tech debt, and documentation in Salesforce. They will provide valuable strategies and insights to navigate and implement changes effectively and with confidence.

IMPACT is an engaging series of events tailored for professionals dedicated to driving transformation in Salesforce. This event offers a unique platform to meet your peers,  learn and network.

Xavery Lisinski, Vice President of Product at, presented the Change Intelligence Research Series, focusing on data-driven insights that can significantly influence Salesforce configurations and operational strategies. His presentation detailed how to leverage these analytics to predict trends and implement changes that align with business goals effectively.

Richard Clark, VP EMEA Alliances & Success, explored the integration of AI with Salesforce, particularly looking at its impact on accelerating Change Intelligence capabilities. His talk delved into how AI can facilitate better decision-making processes and foster innovation by providing deeper insights into user behaviour and system performance.

Building on the success of the London event, IMPACT is setting its sights on further cities, aiming to empower more professionals with the tools and insights of Change Intelligence, so they can continue to innovate and adapt at the speed of business.

What is Change Intelligence?

Change intelligence is the ability to learn about the business and systems configuration and the capability to apply that knowledge instantly to decide how the business change is to be executed most effectively.

Ian Gotts, Founder & CEO of, not only introduced the core concepts of Change Intelligence but also emphasized its critical role in achieving streamlined operations and reduced technical debt within Salesforce environments. His session provided a strategic roadmap for adopting Change Intelligence practices, highlighting successful case studies and practical approaches from within the industry.

Dive deeper into the knowledge shared by accessing the media from IMPACT London.

For further exploration of the topics discussed, download the event’s presentation slides and watch related videos.

Event media


What is Change Intelligence

Ian Gotts



Research Series

Xavery Lisinski



Change Intelligence and Salesforce

Richard Clark


City tour

Find an event near you

Join us on our exciting city tours across North America and Europe, a core part of the IMPACT series. These tours offer unparalleled opportunities for great networking and learning, centered around the theme of Change Intelligence. Engage with industry experts, expand your professional network, and gain insights into the latest trends and strategies in Salesforce.

Don't miss out on these transformative experiences in some of the world's most dynamic cities!


18th July 2024

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