The Change Intelligence Summit

Salesforce gives organizations agility. Therefore they need to focus on getting from “idea to adoption” quickly, safely, and reliably. All the data suggests that if more focus is on analysis the likelihood of success increases. But too often organizations rush into the build phase with devastating results.

In this transformative session, you will learn essential steps for admins to future-proof their organizations and how to use business analysis to optimize AI outcomes.

Most Salesforce Orgs have technical debt. It is inevitable. But not all technical debt is bad. Understanding the impact of technical debt on the changes to the Org is critical. Only then can you apply a formalized approach to reducing the technical debt in areas that where there is a business cases to paying down that debt.

Find the AI sweet-spot and it can deliver staggering productivity gains. Each step in the planning phase of a Salesforce implementation is perfectly positioned for AI.  We are already seeing a huge ROI and this is just the start. In this session we will look how far we have already come in less than 12 months, and look at the future potential.

Salesforce Rockstars need to think like Product Managers, not order-takers. That increases user adoption, avoids creating technical debt, and ultimately drives a higher ROI. Product Managers need to put more emphasis on up-front planning and business analysis. They need to resists the urge to rush into the build phase, ill-prepared. The results are worth it.

Documenting your changes is probably low on your priority list – but it shouldn’t be. Taking just a little time for documentation will actually accelerate future changes because it will greatly reduce the time taken to complete the change impact analysis. There is now another more important reason for org documentation. And that reason is AI…

The role of the architect has never been more important, but they have a tough gig. Salesforce needs to be architected to make sure it meets the user’s goals, it scales, it performs, it is secure and at the same time it is agile. What is critical is that architects are engaged early in the planning phase and leverage the Salesforce Well-Architected framework.

The chance of success of any project is already determined before developers are involved. In the planning phases, the quality of the business analysis and the completeness of the user stories is fundamental. It doesn’t matter how good the DevOps processes are in the build phase. Getting the business and development in sync is critical.

The 10K Advisors Project to Program research, identified that 91% of customers with a very high ROI and 82% of customers who felt they were A-players, had a Center of Excellence. AI will be an accelerant in every Salesforce org and a COE is more important than ever. It helps foster collaboration and manage risks.

The development of AI and GPT is moving fast. ChatGPT launched less than 12 months ago. Now you can develop your own personalised GPTs that can give up to 1,000 productivity gains. ISVs are launching AI enabled apps that completely change the game. How do you plan your career and what skills are going to be in high demand in the future?